PRIVACY POLICY

1Information We Collect

We collect information that you provide directly to us, information generated through your use of our products and services, and information from third parties.

• Account & Contact Details — name, phone number, email address, and delivery address when you register a device, make a purchase, or contact support.
• Device Information — IMEI, model, serial number, operating system version, and software configuration for warranty and service purposes.
• Usage Data — app performance, crash reports, and diagnostic logs that help us improve device stability.
• Transaction Data — order history, payment confirmation, and warranty claims (we do not store full payment card details).

2How We Use Your Information

We use the information we collect to:

• Process orders, deliver products, and provide after-sales and warranty support.
• Operate, maintain, and improve our devices, software, and services.
• Communicate updates, offers, and service notices relevant to your device.
• Detect, investigate, and prevent fraud, misuse, or security incidents.
• Comply with applicable laws and regulatory requirements in Bangladesh.

3How We Share Information

We do not sell your personal information. We may share it only in the following circumstances:

• With authorized service centers and logistics partners to fulfil delivery and repairs.
• With payment processors solely to complete transactions you initiate.
• With regulators or law enforcement when required by law.
• With affiliated companies within Raeno Technology Limited for internal business operations.

4Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve your browsing experience. You can control or disable cookies through your browser settings, though some site features may not function properly as a result.

5Data Security

We apply reasonable technical and organizational safeguards, including access controls and encryption where appropriate, to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we encourage you to use strong passwords and keep your account details confidential.

6Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including satisfying warranty, accounting, and legal obligations. When information is no longer needed, we securely delete or anonymize it.

7Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal or contractual limits.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

8Children's Privacy

Our products and services are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date, and significant changes may be communicated through our website or other channels.

10Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us: